Frequently Asked Questions

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Review questions frequently asked by our customers.

Cut-off time for same day shipping is 3:00pm Eastern Time from Monday to Friday. You must pay by 3:30pm to be processed. 

Once packages leave to the post office any order thereafter will be shipped out the following day. 

Orders placed over the weekend will have payment accepted and be shipped out Monday.

Canada Post does not deliver during the weekend. No shipping on holidays.
Parcels shipped out on Friday remain in transit with updated scans.

All packages will have tracking number emailed by 4:30pm EST.

Alongside shipping packages anywhere in Canada, we also offer local delivery before 6:30pm. Our delivery service is reserved for customers in the Greater Toronto Area only. If you cannot get same day delivery ordering by mail only takes 1-3 days to arrive in Canada. 

When you order online at CannaBudget for the first time, you get a 10% discount storewide. 

There is no minimum to order. Use coupon code FIRST10 during checkout.

We accept multiple forms of payment when shopping online. 

Customers can pick the most convenient method of paying when checking out.

Cash, Interac E-transfer, PayPal, Debit/Credit Cards, Bitcoin and Etherum are accepted.
Please note that Cash payments are only available for local deliveries unless you mail us cash.

If your order arrived with some items missing, it was due to stock issues. The item may have not been a major part of the order and we decided to send it out instead of holding it back. Please review your account for store credit or your email for a discount coupon. 

Only the value amount of the product will be provided.

No exchanges are available once you have opened a sealed product or consumed it already.

Products without sealed packaging cannot be traded. Additional costs will apply to re-ship or deliver items.

We do not refund or exchange products unless they cannot be consumed safely or a device does not function. If you believe your items are truly eligible for replacement after being delivered, please reach out to us via email with video proof.

Tampering of any form will be denied. All mail packages are documented prior to shipping. 

Items that do not reflect their initial packaging condition will not be accepted for exchange.

We only process orders the same day if they have been paid for on time. Our payment cut-off time is 3:30pm Eastern Time. 

Your tracking number will be provided by 4:30pm EST via an email sent with a weblink. **

Sometimes we have a high demand which may cause us to delay shipping. We do this on rare occasions to avoid lost packages. If your order has not shipped out yet, contact us to get a 10% discount on your next order. 

Please note that we do not ship out on weekends or holidays so your tracking number will be provided the following business day. 

**Check your spam/junk folders if you can’t see our emails!**

Orders are shipped through Canada Post using fast Expedited and Xpresspost labels. Pacakges in the Greater Toronto Area will arrive within 24 hours or 1 business day.

For many cities in Ontario and Quebec it is 1-2 days. Canada wide shipping normally takes 2-3 days to arrive. 

Areas with slower mail delivery, native reserves or deep farm areas have to wait 3-5 business days.

Transit tracking times do not include weekends and federal holidays.

However you can request next day shipping for $45 via Purolator Next Day Express. 

You don’t need Purolator if you live in the GTA .